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Monitoring and Evaluating your Video KYC Sessions

When you invest in a new tool to speed up your business, you most certainly want to analyse your return-on-investment over a period of time. No matter how big or small a business is, you want every penny’s worth, and at Kwik.ID that’s what we want too – to help you get your money’s worth.

While our 100% RBI-Complaint Video KYC Solution enables your business to #KeepMoving, monitoring and evaluating these sessions to assess the result and the success of this new intervention is what matters the most. This is imperative, especially when you need to study the company’s continuous performance, efficiency and effectiveness of the solution. Let us help you with that.

Along with umpteen benefits that our tool offers, our real-time dashboard plays an integral role in gauging your Video KYC success. The Kwik.ID dashboard offers a range of statistics and measures for you to improve your performance and get the best out of Video KYC.

Some of its features include:

  1. Real-Time Statistics – No matter when you log in, you’ll see an updated data dashboard that’ll give you an overall insight on historic and live sessions details and help you analyse areas of improvement. Statistics like Video KYC sessions, requests rejected, accepted, and approved, along with a graph of sessions completed, will help make decisions for future Video KYC sessions.
  • Anytime, Anywhere – This real-time data dashboard is available at all hours, all year round. Additionally, being a low bandwidth platform, you can enjoy Video KYC at low bandwith on the go.
  • AI-powered – Be it our Facematch and Liveliness feature, or data driven analytics, each and every step in Video KYC verification is Artificial Intelligence reliant. Techniques like automated data extraction, machine learning, and streamlining complex processes, all rely on Artificial Intelligence, which gives you a clear picture.
  • Customisation – Kwik.ID’s Video KYC dashboard offers you the option to choose the types of charts you want to focus on and presents you with data based on your preferences. You can choose an overall summary, a chart to analyse how well your agents are performing, another to gauge how many sessions you conducted, and even where your calls are coming from, so you can focus on consumer segments differently.
  • Easy – At Kwik.ID we strive to make Video based KYC identification accessible and easy-to-comprehend for all, owing to which our dashboard is clear, crisp, and simple.

With a holistic approach to providing you with every minor detail that’ll help boost your Video KYC sessions, our statistics include the following:

  • Video KYC requests rejected and requests approved
  • The Video KYC  request approved are further divided into results rejected or approved
  • Average session duration to help minimise your call time and maximise productivity
  • Average queue wait time because you definitely don’t want to keep customers waiting
  • Time taken by an agent to respond to a request
  • Daily, weekly, monthly statistics for you to keep track of everything, everyday.

Data-centric dashboards are not just an additional offering, but a necessity, especially when you’re doing business online. Find out more by registering for a demo of the Video KYC in India offered by Kwik.ID, today.

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Minimizing fraud with Video KYC

Financial institutions are mandated by law to carry out KYC to meet strict regulatory guidelines. It not only allows them to understand who their customer is but also functions as a pre-emptive safeguard against any potential illegal transactions.

While carrying out stringent KYC is quite a meticulous process, it is being remedied through the use of Adaptive AI. Wherein technology implements the necessary KYC processes and also incorporates learnings gained by observing the behavior of customers to differentiate between legitimate behavior patterns and suspicious ones.

By automating the KYC process, Video KYC securely verifies identities whilst detecting frauds and spoofing attempts on a real-time basis. This is done via the assimilation of a clear fraud decision-making framework coupled with robust data gathering and analysis. The different types of fraud checks during Video KYC verification are as follows:

Document Tampering: Kwik.ID’s AI based technology enables a quick face match between the selfie & photo on the identity document of the customer to check if the person submitting the documents matches the picture in them to avoid identity theft. Through its access to the central database, it also quickly verifies the legitimacy of the documents.

Further, an inbuilt feature in the video KYC solution checks if the official government ID provided has been tampered with. A risk score is generated to determine the legitimacy of the document. This ensures that the documents provided are the originals and not just a color photocopy.

Location Spoofing: Kwik.ID delivers very robust location intelligence to identify safe customers. At the beginning of Video based KYC identification, the live location (lat/long) of the customer through web browser/mobile is captured and in subsequent steps instant OCR of the POA document is done. Both the locations are fed into the distance algorithm and the address of POA is converted to lat/long. The distance between both location is calculated & if distance < 300 meters (configurable) then the current location gets tagged as HOME LOCATION.

Security Questions: A security question that needs to be answered by the customer undergoing the video KYC is included in this process to ensure that it is a live video session and not a pre-recorded one made by hackers.

All these features are integrated into Kwik.ID’s Video KYC solution to make it a comprehensive AI and data-driven decision-making platform.  This will serve as a valuable tool for FIs and other organizations to easily and seamlessly validate actual KYCs from fraudulent ones on a real-time basis.

To know more, reach out to us on info@getkwikid.com

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Physical KYC v/s Video KYC – Advantages & Limitations

KYC is essential to verify that the customers are who they claim to be and enables institutes to understand their customers better. This is vital for companies operating in the banking and financial sector that need to adhere to strict KYC and AML (Anti-Money Laundering) norms prescribed by regulatory authorities.

FIs also have to assure their customers that the sensitive personal data they are required to share to complete such procedures are in safe hands. While FIs need to ensure that the people signing up for their services are legitimate and not blacklisted or liable to commit illegal transactions, their clients need to know that their identity documents will not be misused.

Physical KYC requires customers to visit the company’s branch office to submit their identity documents and proof of address. While this is a very secure form of KYC, it is also very time consuming and inconvenient, especially for customers residing in towns where the company does not have a branch office.

Thus, a physical face-to-face KYC is not always a feasible option in a large country like India. So, companies need other alternatives to tap the vast market that exists in tier II and tier III cities and their suburbs.

Video KYC verification (approved method of KYC as per recent regulations) has emerged as a strong contender in recent times to resolve a myriad of KYC operational issues. It is a cost-effective and speedy way for organizations to ensure better customer experience while maintaining requisite process-adherence.

Unlike Digital KYC that still required a visit to the customer’s doorstep or nearest access point, video KYC makes the entire process digital. It not only provides companies remote access to potential customers but has also made the entire process paperless as there is no need for a wet signature. The videos and recordings taken during the KYC are encrypted to ensure data security.

Here are the overall advantages of Video KYC over Physical KYC:

Physical KYC Video KYC
INR 150+ per application INR 20-50 per application
8-10 applications per agent
per day 		100+ application per agent per day
Asynchronous identity check Real time identity verification
Delayed audit; error prone Concurrent audit
Outsourced vendor; data risk On premise; secure – RBI compliant
High training & operational cost Negligible; on-job prompts
Susceptible to customer, DSA, employee fraud Extremely potent against fraud

As a fast, regulatory compliant and secure KYC process, video KYC leaves everyone feeling a winner. The additional value generated through cost reduction makes it a must-have in the KYC paraphernalia. However, the only limiting factor of Video KYC is the heavy dependency on network bandwidth. But with the penetration of mobile handsets into every household, coupled with a minimum 4G data offered by telecom operators, this issue can be tackled smoothly.

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Exploring Aadhar XML verification journey with Kwik.ID

There clearly exists a need to move closer to a completely online customer onboarding process, as we’ve established earlier. However, as we move deeper into a digital age, data protection and privacy become central issues for any institution to take into account.

Kwik.ID is one such smart solution for customer onboarding and Digital KYC, which has an inbuilt option for Aadhar verification while limiting the sharing of users’ personal data. It allows users to voluntarily use it and complete the onboarding procedure without disclosing information such as Aadhaar number or sharing their biometrics with the REs.

How does it work?

The Aadhaar offline verification route is a fairly simple process which requires an individual to ping the UIDAI website download the XML and share the XML ZIP file along with the Share Code to the financial institution. The information generated will include the name, address, photo, gender, date of birth, registered phone number (as a comparable hash for protecting the user’s privacy), and registered e-mail address (as a comparable hash for protecting the user’s privacy). This information is obtained from UIDAI through the approved Aadhaar Offline Paperless XML process.

All the information obtained through the Offline Paperless XML process is stamped with UIDAI’s digital signature computed uniquely for each person, we check this digital signature every time upon decrypting the ZIP file to ensure that it wasn’t tampered with.

To avail this feature, it is imperative that the customers’ mobile number be linked to their Aadhar card. With that in place all a customer needs to do is to perform the following 3 steps to generate the XML:

  • Key in the Aadhaar number
  • Enter the captcha code and share code
  • Enter OTP received on registered mobile

The Aadhar XML route is a secure and user-friendly way for instantaneous online KYC verification. It will not only enable seamless onboarding of customers but also eliminates data breaches by limiting the data that needs to be shared.

The Kwik.ID Aadhaar Verification module powered by the approved Offline Paperless XML process is available as an independent module ready to be integrated in your digital journeys. Furthermore, it is also available pre-embedded in our Video KYC offering, wherein the XML generation, retrieval and verification process takes place live in the active Video KYC session entirely on the customer’s device ensuring the same compliance and security standards. In addition, it is important to note that we use best Video KYC tools to ease your KYC verification.

To know more about Kwik.ID’s Aadhaar Verification module, please write to info@getkwikid.com.

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Alcohol e-commerce seems simple. But is it?

Why ID Verification is Key for Alcohol E-Sellers

The Indian government’s decision to permit the sale of liquor has come as a sweet relief to alcohol aficionados across the country, especially considering we are merely emerging from the shutting down of all liquor establishments which had led to an extra dry summer.

The liquor industry is hit hard this year; every year, March to June is the peak season for liquor sales, generating 40% of the year’s revenue [1] for the retailer, as well as the State. State excise duties on liquor is the second or third largest contributor of approximately 10-15% to the State’s Own Tax revenue[1]. As soon as the central government allowed the sale of liquor during the lockdown, the long queues outside each store, the stories of “very large” transactions, and a subsequent flouting of all social distancing norms bore testimony to the customer demand for liquor (as an essential item), along with the inherent risks associated with liquor sales. States were quick to roll back the permissions, while they figure out alternate mechanisms. Allowing home delivery of liquor – whether through online sales or through direct sale by liquor shops has emerged as a viable idea. Chhattisgarh and Punjab have already gone ahead and allowed specific partners to enable liquor sale online[2].

Selling liquor online is the perfect solution to ensure social distancing and other precautionary measures. This could help maintain social distancing norms while generating additional business for retail outlets. [2]

From where we see it – there are three huge risks of allowing liquor sales in the current scenario (especially online):

  • Social distancing – home delivery allows us to manage social distancing.
  • Health practices – Most restaurants and open businesses are actively talking about the norms they follow for best health practices – infrared thermometers, cleanliness, use of sanitizers, etc. Liquor businesses are not known to follow these.
  • Identity risk – Alcohol cannot be sold to under-age customers. And neither can (or should) it be sold above certain volumes.

With KwikID, at least the identity assessment and risk can be managed. Right from age-restriction checks, geo-fencing, address verification, VCIP Digital KYC solutions – KwikID has been designed for Regulated Entities, and has adapted itself to similar and simpler customer onboarding.

Using inbuilt functionalities like OCR, face match & real-time verification/authentication of government-issued documents, Kwik.ID enables the customer verification journey to be completed within a minute.

The age verification can be completed with just 2 simple steps:

  • Take a selfie
  • Provide valid government-issued ID proof like Aadhar, PAN, Driver’s license, Voter ID or Passport

Enabling alcohol sales through technology is a great idea. It helps keep these liquor shops viable, their staff employed, people happy, and state funds flowing. For delivery apps, liquor as a category increases the average order value and generates higher customer retention. Using smart Digital KYC partners like Kwik.ID can curtail the risk of delivery to underage customers, ease the verification process for retailers, reduce the task of delivery agents at the doorstep of the customer & enhance customer experience thereby creating a win-win situation for retailers, delivery apps and customers.

 To know more about Kwik.ID’s seamless e-KYC solution, please write to info@getkwikid.com.

[1] https://indianexpress.com/article/explained/explained-why-states-are-so-keen-about-excise-duty-on-liquor-6393643/

[2]https://www.deccanherald.com/business/coronavirus-lockdown-30-liquor-industry-demands-govt-to-allow-online-sale-home-delivery-of-booze-833485.html

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Is your organisation eligible for digital KYC?

Recent regulatory changes have enabled financial institutions (banks, NBFC, fintechs, lending start-ups, insurance, etc.) to perform Video based KYC identification to on-board customers remotely.

  • Amendment to Master Direction (MD) on KYC by RBI, 9th January 2020
  • Clarification on KYC process and Usage of Technology for KYC, by SEBI, 24th April 2020
  • Press release by IRDA regarding Paperless KYC process through Aadhaar Authentication Services of UIDAI, 24th April 2020

Digitally streamlined KYC verification has spread through the industry like a breath of fresh air, even as it eases the customer onboarding process for financial and non-BFSI companies.

Owing to the much-needed easing of the burden on time and manpower costs, industry experts have welcomed this decision allowing them to leverage digital channels for the Customer Identification Process (CIP). The video-based customer identification process will make presence-less and paperless banking a reality.

This Video KYC verification is carried out by capturing a live photo of the customers and their official valid document during video sessions using smartphones. Geotagging done by capturing the latitude and longitude of the location where the photo was taken will confirm if the customer was in India while submitting the proof.

As customers do not need to submit physical copies of identity proof, the possibilities for identity theft are eliminated. This, coupled with the advantages of lower KYC costs and seamless onboarding experience for borrowers, definitely makes it an attractive alternative to the current physical KYC.

Even though this method is powered by artificial intelligence (AI) and advanced face-matching technology to establish the user’s identity, the real onus of customer identification remains with the official. Hence, it is mandatory that this task will have to be performed only by officials of the Regulated Entities (REs).

This has definitely come as a blessing to fintech start-ups as they will not be required to invest in any equipment nor bear the cost of sending an official to remote locations for customer identification. Any organization looking to reap the benefits of Digital KYC will need to find the perfect technological partner who can provide them with the right tools to simplify their customers’ KYC journey.

The easing of the KYC norms by the Government might have made your company eligible for Digital KYC but is your organization tech ready to harness it?

To know more about Kwik.ID’s seamless e-KYC solution, please write to info@getkwikid.com.

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Embracing a Digital Future

With social distancing being the need of the hour, businesses have to find ways to ensure their continuity. This largely revolves around companies making their products and services available online.

The COVID-19-induced lockdown and consequent social distancing norms have especially opened up new avenues for companies offering digital customer verification. Most sectors have witnessed a boom in demand for digital KYC, including online education, matrimonial companies, gaming, crypto exchanges, and more[1].

The Finance Ministry, in turn, has permitted 29 insurance companies and 9 stock/securities entities to undertake Aadhaar authentication services[2]. This will be particularly beneficial for small and retail investors vis-à-vis the current lockdown situation, as they don’t need to provide physical documents as proof for KYC.

Further, the IAMAI has indicated that the time is right to replace lengthy in-person verification processes with comprehensive remote e-KYC innovations. This will help the financial services and payments industry to tide over the temporary setback caused due to the infeasibility of carrying out physical KYC for a long time to come.

The lockdown is now also forcing the loan and card issuance industry to prioritize digital lending. Granting of unsecured loans and issuance of credit cards while sitting at home could and very likely become the new normal, and all with zero paperwork. Think of the possibilities wherein through VCIP Digital KYC solutions an official could validate the customer’s documents instantly over video!

The current KYC process doesn’t incorporate social distancing as it still requires an in-person verification for OSV (Originally Seen & Verified) of OVDs (Officially Valid Documents). This crucial step in the KYC process can seamlessly be eliminated by leveraging new technology solutions, like Video KYC, to enable digital onboarding of customers.

Video KYC verification also enables risk management solutions like tracking and cybersecurity and containment of financial fraud. The AI and data analytic tools embedded in these solutions can streamline the lending process, thereby resulting in better underwriting and further reductions of costs in lending and collections.

 It’s time for us to take a leap ahead.

The Future is Now!

Learn more on how to seamlessly conduct KYC using Kwik.ID’s Digital & Video KYC solution at https://getkwikid.com/ or write to us at info@getkwikid.com.

[1] https://ibsintelligence.com/ibs-journal/ibs-news/video-kyc-covid19-forcing-digitization-banks-online-education/

[2] https://www.deccanherald.com/business/29-insurance-cos-9-securities-related-entities-can-collect-aadhaar-for-kyc-829910.html

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4 Easy Steps to Improve Customer Onboarding Experience

38% of banking industry customers claim that customer experience is the most important criterion in choosing an appropriate bank.[1] Creating rewarding and positive customer experience should be a priority for all financial institutions (FIs).

Advancing with digital times, most customers today expect their experience to be convenient, friendly, digital and personalized. This is only possible if they incorporate the best Video KYC tools and bring about Digital KYC verification for the customers.

A large number of customers drop out of the onboarding process because of frustration with paper or the volume of information required.[1] According to Accenture Banking 2020[2], digital transformation has improved customer experiences by up to 25% in the banking sector alone.

The onboarding process is the first point of interaction between a financial institution and its customers, and a great onboarding creates the foundation of a longer value-driven relationship. The current offline and physical onboarding of new customers is a long process and is especially difficult for customers in remote areas, far from branches. Institutions have been investing in digitizing the onboarding process for years now, creating experiential improvements, rendering Video based KYC identification possible, with lowered costs, and higher value for customers.

We feel that great onboarding is built on some easy principles – Some easy steps for improving the onboarding process to provide users with the experience they desire are as follows:

1. It’s all about first impressions

In the digital medium, FIs have less than 20 seconds to persuade a potential customer to stay on with their site/ offer. Also, digital channels are converging. That is why developing an effective landing page for both mobile and laptop for potential and returning customers is where truly top-quality customer acquisition/onboarding begins. The no-frills example of Google Search page is one of the greatest case studies in this area.

2. Do not limit a customer’s options

Financial institutions need to cater to omnichannel customer journeys. Customers may begin their journey on one channel and can complete it via another channel. Providing different channels (mobile application, website, call centres, business correspondents and/or in-person), managing critical information flow seamlessly in real-time, and creating Aha! moments gives customers the required flexibility and increased satisfaction.

3. Be dynamic

Traditional experiences were static. If you ask the same question twice, you get the same answer. Modern technologies bring dynamism to the operations. When people repeat a question, it often means that they were not satisfied with the first answer. The onus of better comprehension is suddenly on the institution. This is where most leading institutions use advanced analytics, machine learning and AI to understand customers and recommend services/ offers to them. Most of these capabilities are back-end investments to create front-end moments. But for onboarding, our focus should be to minimise the effort that a consumer has to make while enrolling.

4. Reduce average customer TAT for onboarding

In certain lending journeys, for a customer, the end to end TAT (from being a first stage lead/ prospect to starting her journey with the institution) can be more than 30 days! In the current age and time, it sounds like a civil offence to make someone wait that long for delivering the product/ service.

Whether it is the core components, such as KYC for a regulated entity, or process ingenuities, such as Tele-verification/ Tele-PD, customers expect ease, flexibility, and instant gratification.

For instance, the entire onboarding journey for a FI can be 3-5 minutes, without significantly compromising the expected prudence/ risk management/ policy standards. From Document/ ID verification, Video KYC, bureau checks, referral checks, tele-verification, document signing, payment/ bank account verification, disbursal – most processes are ready to be moved to their digital equivalents.

With RBI approval of Video KYC, banks enable their customers to complete the KYC process from the comfort of their homes using Video based Customer Identification Process. This improves the customer experience and sets a positive tone encouraging further cooperation.

But how can banks conduct Video KYC?

Kwik.ID by Think Analytics provides for instant verification through the usage of cutting-edge technologies like OCR, Database verification, Face Matching, Liveliness detection and Video KYC in simple UX supporting Aadhaar XML, PAN, DL, Passport & Voter ID.

To find out more about how Kwik.ID can help you ease the process of customer onboarding, do write to us at info@getkwikid.com.

[1] https://www2.deloitte.com/content/dam/Deloitte/lu/Documents/technology/lu-digital-onboarding-financial-services-digital-natives-112017.pdf

[2] https://www.accenture.com/us-en/insights/banking/commercial-banking-top-trends-2020

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Is Video KYC a Leap Forward for the Financial Ecosystem?

The Scenario

Banks need secure, fast, simpler and scalable solutions (compliant with RBI guidelines) for customer on-boarding, to ensure they neither lose interest from potential customers nor increase the inherent identity risk in their portfolio. For the financial sector, until a 2018 ban by the Supreme Court on use of Aadhaar-based KYC by Regulated Entities, Digital KYC was an efficient means of streamlining their onboarding process. Paperless, cost-efficient, and highly productive – the benefits were significant. RBI later amended its master direction on KYC norms in 2019, allowing regulated entities to open new accounts using Aadhar verification, with consent from the Aadhaar card holder.

More recently, in January 2020, India became the first country to allow Video based KYC identification of customers of Regulated Entities (REs). If done right, Video KYC verification can make the entire process of account opening and enrollment seamless, faster, simpler and more secure, without compromising on the quality of customer information. All of these are key (and possibly the only) ingredients to success in challenging times like we face today. If one ever had a doubt about conducting KYC remotely, #COVID19 has reminded us that digital is as powerful as physical – from office meetings to operational processes.

The Challenges Today

To continue to move forward with our businesses, while maintaining social distance today, Video KYC is the perfect answer to day-to-day operational challenges faced by most banks, NBFCs, Telecom companies and more. It enables digital customer identification process through algorithmically designed and managed video sessions. There are no more physical documents or scheduled visits – there is sufficient masking of data so that your agents don’t have to wear masks.

The Solution

Kwik.ID by Think Analytics is a lightweight plug-and-play Digital and Video KYC solution is 100% compliant and allows REs to conduct Video-based Customer Identification process. From on-boarding to ongoing authentication, Kwik.ID can digitize your customer identification and verification processes. Kwik.ID is packed with cutting edge artificial intelligence, computer vision, big data analytics, and smart workflow design features

Functional and Operational Benefits:
  • Seamless: Works across multiple OVDs.
  • Live Photos: It enables banks to take a live customer photo along with proof of possession of OVDs as evidence of identity and address to complete the KYC process
  • Geo-tags: Live geo-tagging of customers’ location
  • Face Match: Match images across different OVDs, Selfie, etc
  • Audit Records: Record for concurrent audit by RE
  • Efficient: Reduces substantial amount of time and expenditure for banks by eliminating paperwork
  • Effective: Complete customer onboarding in 2-3 minutes
Technical Benefits:
  • Customer Experience: Instant customer onboarding using Artificial Intelligence (AI)
  • Error Reduction: Reduces the risk of human errors by using Optical Character Recognition (OCR) functionality
  • Secure: Eliminates the chances of frauds and forgery of documents
  • Multi-platform: Accessible on any kind of device – laptop, smartphone or tablet
  • Secure Records: All the interactions during Video KYC are recorded and stored for future reference
  • Smart Scheduling: Workflow load balancer for agent productivity management

Additionally, you can get real-time verification and authentication of Officially Valid Document (OVD) like Aadhaar, PAN, Voter ID, Driver’s License, etc. with a registered database. Meanwhile, our Optical Character Recognition (OCR) further speeds up the customer on-boarding process by digitizing the OVDs.

And come to think of it, we are just getting started. Video KYC can pave the way for a whole new era of video-driven customer engagement. #SocialDistancing or not!

To know more about how to get started with Digital/Video KYC using Kwik.ID, please write to info@getkwikid.com

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How Banks Can Acquire Customers Within 3 – Minutes Amid Covid Lockdowns

With challenges comes change and banks have stood witness to a massive behavioural change over the past few weeks of global turmoil. As the internet took centre seat in every household across India, even the most reluctant of customers was forced to navigate their way through internet banking. This accompanied by the re-activation of dormant customers, all looking to make non-cash related payments through IMPS/NEFT/UPI etc., purchase goods or services or transfer funds, saw internet banking KPIs sail well past their yearly targets.

Opportunity for Banks

With the current market scenario spooking even the most seasoned investor, we are likely to follow a trend of withdrawals from the equity market and deposits into safer term deposits for the foreseeable future. With saving bank interest rates also falling, even the slightest variation in a bank’s offering can lend them a competitive edge in acquiring new customers. Even though bank liquidity would seem higher for the present quarter, eventually when the manufacturing and consumer goods markets come into action, bank’s assets would be re-directed into these segments. This gives banks a huge opportunity to expand their existing customer base and onboard new customers at the present time.

But how can banks seize this opportunity and reach out and onboard new customers in a time where our world has shifted from outdoors to online?

The Silver Lining

In its circular dated 9th January 2020, Reserve Bank of India enabled the onboarding of customers remotely through digital channels, using a Video-based Customer identification Process (V-CIP). A savvy bank can now stitch together a customer’s experience that seamlessly conducts the following.

  1. Video-based Know Your Customer (V-KYC) for customer onboarding
  2. Open savings and fixed deposit accounts
  3. Transfer money into these accounts

These legs of the user’s journey with a new bank, which earlier took hours, possibly days and multiple trips to the bank, can now be completed within 3 minutes. Yes, this is possible with the best Video KYC tools that you can avail from the premium Video KYC solution providers.

#KeepMoving with Kwik.ID

Think Analytics was quick on the uptake and released a coherently designed Video-KYC solution, Kwik.ID to enable banks to enter the digital era of customer onboarding.

The 3-Minute journey captures the following steps essential for a user to complete KYC.

  1. Take a selfie
  2. Provide proof of possession of Officially Valid Document (OVDs)
  3. Answer a few random questions to ensure liveliness

With over 50,000 KYC sessions successfully completed, endless learnings extracted and incorporated, Kwik.ID is a succinct tool which can be used for 3-minute customer onboarding, optimizing agent bandwidth and managing customer experience.

To know more about how Kwik.ID can help your customer onboarding please write to info@getkwikid.com